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Retail Chain Omnichannel Strategy
Retail

Retail Chain Omnichannel Strategy

Developed comprehensive omnichannel strategy for retail chain, unifying online and offline experiences.

RetailMax
10 months
Europe

Temel Sonuçlar

320%
Cross-Channel Sales
85%
Customer Retention
100%
Brand Consistency
94%
Customer Satisfaction

Zorluk

Fragmented online and offline customer experiences

Çözümümüz

Comprehensive omnichannel strategy with unified brand experience

Proje Özeti

A major retail chain needed to unify their online and offline customer experiences. POI369 developed an omnichannel strategy that integrated e-commerce, in-store experiences, mobile apps, and loyalty programs. The strategy created seamless customer journeys, increased cross-channel sales, and improved customer retention through consistent brand experiences.

Etki ve Sonuçlar

320% cross-channel sales increase

85% customer retention

100% brand consistency

94% customer satisfaction

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